This Refund Policy sets forth the terms and conditions under which the User (“You”, or “the User”) of the payment channel established by byTokn International, Corp. (“Company”, “We,” “Our,” or “Us”), a Limited Liability Company organized and operating in the State of Florida, may seek and obtain a refund in connection with transactions processed through our platform. The Company recognizes the importance of consumer protection and strives to offer a fair and transparent process for the review and, where appropriate, approval of refund requests. At the same time, the Company is committed to safeguarding the integrity of its platform and therefore enforces rigorous measures to prevent fraudulent, abusive, or otherwise improper use of the refund system.
Refunds are not guaranteed and are provided at the sole discretion of the Company, subject to the terms and limitations outlined herein.
All refund requests are subject to the Company’s review process (detailed herein), during which the Company may, in its sole discretion, determine whether the facts and evidence presented by You justify the issuance of a refund. The Company reserves the right to reject any refund request that does not meet the standards set forth in this policy or that lacks sufficient documentation or supporting evidence.
You may contact either the “Referral Partner” – the seller of the goods or services you purchased – or the Company (in the manner described below), but not both, with Your refund request. You must submit Your request within forty-eight (48) hours of the date and time of the Company’s sale of the NFT, after which all sales of NFTs (which involve an irreversible transaction on the Ethereum blockchain) are deemed to be final. Further, no refund will be available in certain cases, such as where the tangible or digital goods are explicitly identified or marked as non-refundable or as a “final sale”, or where the NFT you purchased has already been redeemed or used.
In the case in which You submit a refund request to the Referral Partner, the Referral Partner will review such request within twelve (12) hours. This claim must be submitted via email to the Referral Partner’s designated support email address, or through any other channel that the Company may designate for dispute resolution purposes. This review will include a factual investigation to determine the nature of the transaction, an assessment of whether the refund request falls within the scope of eligible claims, and communication with You as appropriate. If Referral Partner rejects the request, the Referral Partner will notify You of the rejection. If You are satisfied with this response, no further action occurs.
If You wish to dispute the Referral Partner’s rejection, the Referral Partner forwards the request to the Company for its independent review, which review will occur within six (6) hours. The Company will conduct a review similar in nature to that conducted by the Referral Partner. If Company rejects Your request, Company will notify both the Referral Partner and You of the same, and no further action occurs. If the appeal is accepted, the Company will process Your refund.
In cases in which the Referral Partner approved Your refund request, the Company conducts an independent review of this approval, which review occurs within six (6) hours of the approval. If Company rejects Your request, Company informs the Referral Partner of the same, which in turn advises You of the rejection. If Company approves the refund request, the refund is processed and the Company notifies the Referral Partner and You.
Referral Partners may issue refund requests by issuing the same to the Company. If the Company rejects the Referral Partner’s refund request it advises the Referral Partner of the same. The Referral Partner then notifies You offline, and no further action occurs. If Company approves the refund request, it processes the refund, and advises both the Referral Partner and You.
If the Company determines, after completing the review processes described above, that a refund is warranted, such refund will generally be issued in the same form of payment that was originally used for the transaction, minus any applicable network or transaction fees. In certain cases, the Company may, at its discretion and with your consent, issue a refund using a different payment method.
Refunds may be issued in full or in part, depending on the circumstances of the case. If the refund is denied, the Company will provide an explanation outlining the basis for its decision. The Company’s determination is final unless otherwise required by applicable law.
To protect the payment channel from misuse, the Company monitors all refund activity and reserves the right to flag or block refund requests that appear to be abusive, fraudulent, or manipulative in nature. Repeated refund claims originating from the same person, device, or IP address may result in heightened scrutiny or the temporary suspension of Your account.
If the Company identifies evidence of suspicious behavior, such as the submission of falsified documentation, impersonation, or coordinated refund abuse, it reserves the right to deny the refund request, permanently suspend Your access to the platform, and report the activity to law enforcement or other appropriate regulatory bodies.
The Company may, at any time, delay or condition the issuance of a refund pending the outcome of its fraud investigation.
If You are dissatisfied with the outcome of a refund request, You may submit a written appeal to the Company’s Dispute Resolution Team. Such appeals must be submitted within seven (7) calendar days of the Company’s initial decision. The Dispute Resolution Team will re-evaluate the claim and render a final decision. Absent new evidence or compelling justification, the decision of the Dispute Resolution Team shall be final and binding.
Users residing in the State of Florida may, in addition to the Company’s internal procedures, seek assistance from the Florida Department of Business and Professional Regulation, or the Florida Attorney General’s office, the contacts for which are listed below. We ask that You attempt to resolve such disputes with Us first.
The Company reserves the right to modify or amend this Refund Policy at any time and for any reason. All changes shall become effective upon posting to the Company’s website or upon such other notice as the Company may reasonably provide. Continued use of the Company’s services following the publication of a revised policy constitutes acceptance of those changes.
Users with questions about this Refund Policy or who require assistance in submitting a refund request may contact the Company’s Customer Support Team by emailing help@bytokn.com. The Company will endeavor to respond to your request within 24-28 hours.
Florida Department of Business and Professional Regulation (DBPR)
Address:
Department of Business and Professional Regulation
2601 North Blair Stone Road
Tallahassee, FL 32399 1027
Phone (Customer Contact Center):
(850) 487 1395 (Mon–Fri, 8 a.m.–5 p.m. EST)
Email / Online Contact:
Use the contact form on MyFloridaLicense.com
Division-specific fax numbers available via DBPR’s online directory; contact 850 487 1395 for details.
Florida Attorney General – Consumer Protection Division
Main Office Address:
Office of the Attorney General – Consumer Protection Division
PL 01, The Capitol
Tallahassee, FL 32399 1050
Phone Numbers:
General: (850) 414 3300
Toll free consumer hotline (fraud/deceptive practices): 1 866 966 7226 (1 866 9 NO SCAM)
Citizens Services / ADA complaints: (850) 414 3990
Fax (Tallahassee Office):
Consumer Protection: (850) 488 4483
Citizens Services: (850) 410 1630
Email:
General inquiries/ADA complaints: citizenservices@myfloridalegal.com
