Effective Date: January 13, 2025

At byTokn International Corp (“byTokn”, “we”, “us”, “our”), we strive to ensure that all our customers are satisfied with their purchases and experience on our platform. This Refund Policy outlines the conditions under which refunds are granted, the process for requesting a refund, and the responsibilities of the referral partners and byTokn in processing such requests.

Scope

This Refund Policy applies to all purchases made through byTokn’s platform, where byTokn acts as a facilitator for transactions between customers and referral partners (merchants, service providers, etc.). This policy does not cover the refund policies of referral partners themselves, which may also apply.

Refund Conditions

1. Refund Eligibility: Refunds are only eligible for products or services purchased through byTokn’s platform if:
   • The product or service does not match the description on byTokn or the referral partner’s listing.
   • The product is defective and not caused by customer misuse.
   • The service was not rendered as agreed upon.
   • There is a valid reason that complies with the referral partner’s own refund policy, if applicable.
2. Notification Period: Customers must notify the referral partner of their intent to request a refund within thirty days from the date of purchase or delivery of the product or service.

Refund Process

1. Notification to Referral Partner: The customer must first notify the referral partner directly about their intent to request a refund, stating clearly the reason for the request.
2. Referral Partner’s Confirmation: Upon receiving a refund request, the referral partner will evaluate the request based on their terms and conditions. If the request is deemed valid, the referral partner must inform byTokn of the customer’s request and provide any relevant details pertaining to the transaction.
3. byTokn’s Review: After being notified by the referral partner, byTokn will review the provided information and, if necessary, may request additional information from either the customer or the referral partner to validate the refund request.
4. Initiating the Refund: Once byTokn confirms that the refund request meets all terms and conditions, byTokn will initiate the refund process. The actual refund will be processed back to the payment method used by the customer at the time of purchase.
5. Refund Timeframe: Refunds are typically processed within forty eight hours depending on the complexity of the situation and the cooperation of all parties involved.

Methods of Refund

• The refund will be issued to the original form of payment used during purchase, unless otherwise specified or agreed upon.
• In cases where this is not possible, alternative arrangements will be made. This may include issuing store credit for use on the byTokn platform.

Responsibilities

• Customers are responsible for providing valid reasons and cooperating with the referral partner and byTokn to facilitate the refund process.
• Referral Partners are responsible for adhering to their own refund policies, cooperating with byTokn, and providing timely responses to both the customer and byTokn.
• byTokn is responsible for overseeing the refund process to ensure that it is handled appropriately and within the guidelines of this policy.

Limitations

This refund policy does not apply to:

• Products or services that have been altered or damaged after delivery.
• Any fees associated with the original purchase, such as shipping or handling, unless otherwise specified by the referral partner’s policy.
• Products or services purchased through third-party sites, even if accessed via byTokn.

Changes to the Refund Policy

byTokn reserves the right to amend this refund policy at any time. All amendments will be posted on our platform and effective immediately upon posting. Continued use of our services following the posting of changes will mean that you accept and agree to the changes.

Contact Us

If you have any questions regarding this Refund Policy or the refund practices of byTokn, please contact us at:

info@bytokn.com

We are committed to ensuring a transparent and fair process for handling refunds and appreciate your cooperation in adhering to the guidelines outlined in this policy. Thank you for choosing byTokn.